Corporate Skills

Programme - Brand You and Customer Connect


(Course duration depending on the requirement.)


For whom - Individuals / Corporate employees


Features


  • Service Attitude
  • Defining great service
  • Enjoy what you do
  • Unforgettable Impressions
  • Customer Connect
  • Trusting relationships
  • Create Customer Loyalty
  • Going Beyond
  • Be Positive
  • Manage customer expectations
  • Complaint/Situation handling
  • Keep it cool when things get hot
  • Recover from mistakes gracefully
  • Closing the loop - Follow through
  • Continuous learning
  • Bridging service gaps
  • Be a Role Model
  • Coaching a Team
  • Other customizations available

Benefit


  • Understanding the concept of excellence in customer service and the role you play
  • How to use self to make an impactful impression in every interaction
  • Importance of loyal customers and how to make them come back to you.
  • Deal with emotional and practical aspects of complaints.
  • Techniques to reduce stress when resolving complaints.
  • How to use complaints to improvise on processes, procedures and policies
  • Demonstrate a customer delight approach for others to follow.
  • How to effectively coach a customer service team.